Carpet Cleaners SW4 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SW4 provides carpet, upholstery, rug and related cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting and receiving the services from Carpet Cleaners SW4.
Company means Carpet Cleaners SW4, the provider of the services.
Services means carpet, upholstery, rug, mat, and related cleaning and stain treatment services, as well as any additional services agreed in writing between the Client and the Company.
Premises means the property or location where the services are to be carried out.
Technician means any employee, contractor, or representative engaged by the Company to perform the services.
Agreement means the binding contract formed between the Client and the Company incorporating these Terms and Conditions and any agreed written variations.
2. Scope of Services
The Company will provide the services as described at the time of booking and confirmed in the booking confirmation. The services may include, but are not limited to, hot water extraction, dry carpet cleaning, stain treatment, deodorising, and upholstery cleaning.
The Company reserves the right to refuse or discontinue the provision of any service if, in the reasonable opinion of the Technician, the Premises are unsafe, access is restricted, or the requested work is likely to cause damage that cannot be adequately mitigated.
3. Booking Process
3.1 Bookings can be requested by the Client through the Company’s chosen communication methods. A booking is not confirmed until the Company has provided explicit confirmation to the Client, which may include the date and time of the appointment and the indicative price.
3.2 The Client must provide accurate information when making a booking, including the type and size of areas to be cleaned, the nature of any stains, access details, parking availability, and any relevant information relating to the condition of the carpets, rugs, or upholstery.
3.3 The Company reserves the right to amend the quoted price or cancel the booking if the information supplied by the Client is materially inaccurate or incomplete. Any variation in scope or price will be discussed with the Client prior to the services being commenced or continued.
3.4 Appointment times are approximate and given in good faith. While the Company will make reasonable efforts to attend at the agreed time, minor delays may occur due to traffic, weather, or unforeseen circumstances. The Company will endeavour to inform the Client of any significant delay or need to re-schedule.
4. Access and Client Obligations
4.1 The Client shall ensure that the Technician has safe and reasonable access to the Premises at the agreed time, including entry through gates, doors, communal areas, and any required security arrangements.
4.2 The Client shall ensure that the areas to be cleaned are reasonably tidy and accessible, with small items, fragile objects, and personal belongings removed or safely stored before the Technician begins work.
4.3 The Client must provide, or ensure availability of, basic utilities at the Premises, including running water and electricity. If these are not available, the Company may cancel or postpone the appointment and may charge a cancellation fee in accordance with these Terms and Conditions.
4.4 The Client is responsible for ensuring that any pets, children, or vulnerable persons are kept away from the work areas during the provision of the services and until all cleaned surfaces are fully dry and safe to use.
5. Pricing and Quotations
5.1 All prices are provided in pounds sterling and are exclusive or inclusive of applicable taxes as indicated at the time of quotation.
5.2 Quotations are based on the information supplied by the Client and on standard room sizes, typical levels of soiling, and usual access conditions. The final price may be adjusted at the Premises where the actual conditions differ significantly from those described at the time of booking.
5.3 Any additional services requested by the Client during the appointment, and not included in the original quotation, will be charged in addition at the prevailing rates or as otherwise agreed between the Client and the Company.
6. Payments
6.1 Payment is due on completion of the services on the day of the appointment, unless an alternative arrangement has been agreed in writing in advance.
6.2 The Company may accept various methods of payment, which may include cash, card payments, or bank transfer. The available options will be communicated to the Client at or before the time of booking.
6.3 For commercial Clients and account Customers, payment terms will be as agreed in writing, typically within a specified number of days from the date of invoice. The Company reserves the right to charge interest on overdue invoices at the statutory rate and to recover reasonable costs incurred in the collection of overdue amounts.
6.4 The Company may require a deposit or prepayment to secure a booking. Any such requirement will be communicated at the time of booking. Deposits may be non-refundable in whole or in part, subject to the cancellation provisions in these Terms and Conditions.
7. Cancellations and Rescheduling
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled appointment time is required to avoid cancellation charges.
7.2 Where less than 24 hours notice is provided, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the quoted price, to cover administrative and scheduling costs and any loss of opportunity to reallocate the appointment slot.
7.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or the Client is not present where access requires the Client’s attendance, this will be treated as a late cancellation and may incur a cancellation fee.
7.4 The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to illness, equipment failure, severe weather, or transport disruption. In such cases, the Company will inform the Client as soon as reasonably practicable and will offer an alternative appointment time. The Company will not be liable for any indirect loss resulting from such cancellation or rescheduling.
8. Client Satisfaction and Complaints
8.1 The Company aims to provide a high standard of service. If the Client is not satisfied with any aspect of the services provided, the Client should inform the Company as soon as possible, and in any event within 48 hours of completion of the services.
8.2 The Company will investigate any complaint and, where appropriate, may arrange for the Technician to return to the Premises to inspect and, if reasonably possible, rectify any issue relating directly to the services provided.
8.3 The Company’s obligation to rectify is limited to the services actually carried out and does not extend to pre-existing damage, wear, or defects in carpets, rugs, or upholstery.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in the performance of the services. However, certain risks are inherent in carpet and upholstery cleaning, particularly where items are old, worn, faded, bleached, or subject to previous treatments or damage.
9.2 The Company shall not be liable for any deterioration of colour, texture, shrinkage, or damage arising from inherent defects, wear and tear, poor fitting, weak seams, colour instability, or previous cleaning or treatment processes carried out by third parties.
9.3 The Client must inform the Company of any known issues or manufacturer warnings relating to the items to be cleaned, including special cleaning instructions, warranty conditions, or known material sensitivities. The Company cannot be held responsible for damage arising where such information was not disclosed.
9.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from or in connection with the provision of the services.
9.5 The Company’s total liability for any damage or loss arising from the provision of the services, whether in contract, tort, or otherwise, shall be limited to the amount paid by the Client for the specific services giving rise to the claim, except where such limitation is not permitted by law.
9.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
10. Property and Personal Items
10.1 While the Company takes reasonable precautions to protect the Client’s property, the Client is responsible for removing or securing any fragile items, valuables, and personal possessions prior to the commencement of the services.
10.2 The Company shall not be liable for any loss of or damage to items left in or on the carpets, rugs, or upholstery, including but not limited to cash, jewellery, documents, electronic devices, or other valuables.
11. Waste Handling and Environmental Compliance
11.1 The Company will handle and dispose of waste generated in the course of providing the services in compliance with applicable UK waste management and environmental regulations.
11.2 Any waste removed from the Premises by the Company, including dirty water, extracted contaminants, or used consumables, will be transported and disposed of responsibly in accordance with relevant legislation and industry practice.
11.3 The Client agrees not to request the Company to dispose of any hazardous or prohibited substances that fall outside the normal scope of carpet and upholstery cleaning waste. Where such items are discovered, the Technician may refuse to proceed with all or part of the services until the items are safely removed by the Client or by a suitably licensed waste carrier.
11.4 The Company endeavours to use cleaning agents that are appropriate for the task and, where feasible, to select products with reduced environmental impact, while maintaining effective cleaning performance.
12. Health and Safety
12.1 The Company will comply with applicable health and safety laws and regulations, and will use its best efforts to ensure that the services are carried out in a safe and controlled manner.
12.2 The Client must inform the Technician of any known health and safety risks at the Premises, including slippery surfaces, loose fittings, electrical hazards, or any other conditions that could reasonably present a risk to the Technician or others.
12.3 Certain areas may remain damp for a period after cleaning. The Client is responsible for taking appropriate precautions to prevent slips, trips, or falls, including limiting access to damp areas and complying with any advice given by the Technician.
13. Insurance
13.1 The Company maintains appropriate insurance cover in relation to its business and the services it provides, including public liability insurance, subject to the terms, conditions, and exclusions of the relevant policy or policies.
13.2 Evidence of insurance can be provided to the Client upon reasonable request.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data relating to the Client for the purposes of managing bookings, providing the services, processing payments, and handling enquiries or complaints.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to safeguard such data against unauthorised access, loss, or misuse.
15. Variations to the Terms
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to bookings made after the date of publication of the revised terms.
15.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless a variation is expressly agreed in writing between the Client and the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. Severability
17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written booking confirmation and any agreed written variations, constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior understandings or arrangements.
18.2 The Client acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or confirmed in writing.
